Refund and Returns Policy

Effective Date: February 24, 2024

Our policy lasts 30 days post-purchase. If this period has passed, unfortunately, we can’t offer a full refund or exchange. To be eligible for a return, your item must be unused, in the original condition and packaging. Some items, such as perishable goods, intimate or sanitary goods, and certain health and personal care items, are non-returnable.

By purchasing from our store, you agree to this policy. Review these terms to understand your rights and obligations regarding refunds and returns.

General Policy: Physical products are typically non-refundable, except for damaged products. Returns for damaged items require photographic proof within 5 days of receipt.

Verify stock availability before placing orders through our stock spreadsheet or support team.

Agree to comply with our ordering and fulfilment procedures for accurate shipping information and product handling.

• Partial Refunds: Issued for items not in original condition, damaged, or missing parts not due to our error.
• Sale items: Only regular priced items are refundable; sale items cannot be refunded.
• Exchanges: We replace items if defective or damaged.
• Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit upon the return of the item.
• Shipping for Returns: You are responsible for your own shipping costs for returning items. Shipping costs are non-refundable.
• Late or Missing Refunds If you haven’t received a refund yet, check your bank account, then contact your credit card company and bank. For further assistance, contact us at info@dandgproducts.com

Contact us at info@dandgproducts.com for questions related to refunds and returns.